PRIVACY POLICY & STATEMENT

Effective: November 8, 2021

Introduction

This policy describes the types of information we may collect from you or that you may provide when you visit Lizardhead.com (our “Website”) or communicate with our Website (e.g., via email, text or other electronic messaging technology) and our practices for collecting, using, protecting, and sharing that information.

Definitions

As used this policy, the following terms have these assigned meanings:

-       “Personal information” means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, telephone number, and birth date. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

-       “Anonymous Data” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual person.

-       “Aggregate Data” means information about groups or categories of people, which does not identify and cannot reasonably be used to identify an individual person.

What We Collect

We collect two basic types of information – personal information and anonymous data – and we may use personal information and anonymous data to create a third type of information, aggregate data. For example, we collect:

-       Information you provide when you create an account on our Website, such as your first name and last name, physical address, email address, username, and password.

-       Records and copies of your correspondence (including email addresses), if you contact us.

-       Your responses to surveys that we might ask you to complete for research purposes.

-       Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

-       Information you provide in public forums on Website (e.g., product reviews)

-       Information you provide to us when you use link your profile on a third-party site or platform (e.g., a social networking site) with your account on our Website

-       Location information when you visit our Website, including location information either provided by a mobile device interacting with our Website (including through beacon technologies), or associated with your IP address

-       Usage, viewing and technical data, including your device identifier or IP address, when you visit our sites or use our applications, how much time you spend on our sites or using our applications, and when you open emails we send

How We Collect Information

We collect your personal information when you provide it to us in the course of requesting or ordering products, services or information from us, registering with us (e.g., creating a Website account or profile), entering a contest or promotion, subscribing to our services, participating in public forums on our sites and applications, responding to surveys, or otherwise interacting with us through our Websites and applications.

Also, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

-        Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

-       Information about your computer and internet connection, including your IP address, operating system, and browser type.

We do not use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information about how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please see the “Your Controls and Choices” section of this policy.

The information we collect automatically is only statistical data and does not include personal information. This statistical data helps us improve our Website and deliver a better and more personalized experience, including by enabling us to:

-       Estimate our audience size and usage patterns.

-       Store information about your preferences, allowing us to customize our Website according to your individual interests.

-       Speed up your searches.

-       Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

-       Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

-       Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

-       Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How We Use Information

We may use information collected from you, or from devices associated with you, to:

-       Provide you with the products, services, and/or information you have requested, purchased, or won (e.g., in a contest or promotion).

-       Communicate with you about your account and transactions with us, and to send you information about features on our Website or changes to our policies.

-       Deliver relevant offers and promotions for our goods and services or those of a third party, based on your activity on our Website.

-       Personalize content and experiences for you that reflect your choices and preferences.

-       Provide useful features to simplify your experience when you return to our Website.

-       Operate, understand, optimize, develop, or improve our products, services, programs, communications, and operations.

-       Detect, investigate, and prevent activities that may violate our policies or be illegal.

Sharing Your Information with Others

We may share your personal information:

-       With our subsidiaries and affiliates.

-       With contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

-       To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.

-       With law enforcement agencies and other governmental authorities, as necessary, to ensure the safety and security of our customers, employees and others, to comply with legal process, or if we believe in good faith that disclosure is required by law.

-       For any other purpose disclosed by us when you provide the information.

-       With your consent.

Your Controls and Choices

You always have the choice to not provide your personal information to us or change your communication choices, but consequently you may not be able to receive certain goods or services or engage with certain features of our Website. Depending on the Internet browser and device you use to interact with us, you may have the ability to control the use of certain tracking technologies through which we gather anonymous data. For further information about exercising these choices and controls, please see below.

Account Management. You can update your profile and the contact information you gave us, reset your password, and manage your subscriptions and reservations by following instructions provided in communications sent to you or logging into your account at Lizardhead.com. 

Direct Marketing by Other Businesses. We do not sell or lease lists of our customers to other businesses for their direct marketing purposes. We may send you offers and promotions for our products or those that we think may be of interest to you, and you may opt-out or unsubscribe from such offers by either following the instructions provided in our communications to you or changing your preferences in your account.

Tracking Technologies. We use cookies to track user activity on our Website, but we do not collect personal information about your online activities over time as you move across other websites. Web browsers can transmit Do Not Track (“DNT”) signals that indicate that a user does not wish to have activity tracked. Currently, no universally accepted standard exists for how to interpret such signals, and we do not respond to Do Not Track signals. Thus, whether or not you have turned on your DNT setting should not affect your experience or interaction with our websites or online services. Learn more about Do Not Track.

Our Website Not Intended for Children Under 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 1-844-267-1453.

Data Security, Integrity and Retention

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Changes

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material, either by direct notice or posting an announcement on our Website, and, if required by applicable law, we will obtain your consent.

Comments and Questions

If you have a comment or question about this policy or our treatment of your information, please email us at info@lizardhead.com, write to us at LizardHead| National Supply Group, PO Box 7143, Charlotte, NC 28241-7143 or contact our Customer Service team at 1-844-267-1453. Our Website may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.